Intersango Global Mobility Consulting

With 220 million people living abroad, we can’t get around the fact that we’re living and working in a globalized world. Not only multinationals are sending their employees abroad on expat assignments, more and more organisations internationalise because they find the skills and competences they need in foreign employees. With Intersango Global Mobility Consulting I would like to assist companies in this challenging and dynamic area, to help you support your international employees as well as possible so that they are enjoying life in the new country and are able to do their jobs well. I offer both consulting with regard to global mobility issues and coaching of individual expats who would like to be better prepared for working and living abroad. Intersango also offers a 10-week course where you develop your intercultural competence.

Navigating an increasingly intercultural workplace

Workplaces have become increasingly intercultural (1), and more and more people need to be able to navigate this new reality – even when not living abroad themselves. Research shows that to be successful in intercultural contexts, people need intercultural competencies (2). What is intercultural competence (3) and how can you develop it?

What is intercultural competence?

In short, intercultural competence can be seen as the ability or capacity “to interact effectively and appropriately with members of different cultures” (4). The emphasis here lies not only with to what extent you reach your goals (effectiveness) but also the way in which you do this (appropriateness). Studies also show that you need three components to be interculturally competent: knowledge, motivation, and skills (5). While this gives some idea of what intercultural competence is, there is still a lot of discussion on what exactly constitutes intercultural competence with different streams of research feeding into it (from intercultural communication and international business to international education). The last word is not yet said about this topic.

How can you develop intercultural competence?

An obvious way to develop intercultural competence is through cross-cultural training, which has often been used to prepare expatriates for their international assignment. When designing such training, it is important to keep the experiential rigour in mind – the more participants are actively engaged with the material, the more they will learn (6). Another important way to develop intercultural competence is to interact with people from other cultural backgrounds. For expatriates, this can be host country nationals, who can be an important source of information about the host culture. Such contacts might push you out of your comfort zone; this is all the better because that is when you learn the most.

Where to start?

An important starting point is the affective dimension of intercultural competence – also called attitude or motivation. Open-mindedness is defined as ‘an open and unprejudiced attitude towards outgroup members and towards different cultural norms and values’ (7) and this is very important when encountering people with a different cultural background. One exercise I would recommend is Attend to Judgment, which is an exercise from the Personal Leadership approach (8), where for the space of 20 minutes you keep track of your (automatic) judgments towards yourself and others, both positive and negative. This simple exercise helps you to become aware of your judgments, which is the first step towards being able to act differently than you normally would. Examining our judgments can also be a great way to learn a lot about our own values. Try it out, and see what you learn from it!


  1. The United Nations International Migration Report (2017) estimates the number of immigrants worldwide at 259 million.
  2. g. Bird, A., Mendenhall, M., Stevens, M. J., & Oddou, G. (2010). Defining the content domain of intercultural competence for global leaders. Journal of Managerial Psychology, 25(8), 810-828 or Johnson, J. P., Lenartowicz, T., & Apud, S. (2006). Cross-cultural competence in international business: Toward a definition and a model. Journal of International Business Studies, 37(4), 525-543.
  3. Many different terms are used to denote a similar ability to navigate intercultural situations, such as cultural intelligence, global mindset, and cross-cultural competence.
  4. Wiseman, R. (2002). Intercultural communication competence. In W. Gudykunst & B. Mody (Eds.), Handbook of International and Intercultural Communication (2nd ed., pp. 207-224). Thousand Oaks: Sage Publications, p. 208
  5. Spitzberg, B. H., & Changnon, G. (2009). Conceptualizing Intercultural Competence. In D. K. Deardorff (Ed.), The SAGE Handbook of Intercultural Competence (pp. 2-52). Thousand Oaks, CA: Sage Publications, p. 35).
  6. Mendenhall, M., Osland, J. S., Bird, A., Oddou, G., Maznevski, M., Stevens, M., & Stahl, G. (2013). Global Leadership: Research, Practice, and Development (2nd ed.). New York: Routledge.
  7. Van der Zee, K. I., & Van Oudenhoven, J. P. (2000). The Multicultural Personality Questionnaire: A multidimensional instrument of multicultural effectiveness. European Journal of Personality, 14, p. 294
  8. Schaetti, B., Ramsey, S., & Watanabe, G. (2008). Personal Leadership: Making a World of Difference: A Methodology of Two Principles and Six Practices. FlyingKite Publications

Picture of the bridge is made during my travels to Hawaii.

Managing International Business Travellers in Small and Medium-Sized Enterprises

Guest blog post by Anna Szabolcs

International business travellers (IBTs) are often used as a cost-effective way for multinational corporations to take care of international business, without having to relocate an employee. Small and medium-sized enterprises increasingly join in the global competition and are making use of IBTs. However, very little research has focused on IBTs in this specific context. The current blog post introduces five main recommendations to manage IBTs in small and medium sized enterprises. These are based on my Master thesis, which was conducted in the context of Odense Robotics cluster in Denmark, taking both the employees´ and the employers´ perspective into account with interviews and a survey.

Recruitment and selection

Setting realistic expectations and fostering self-selection should guide the recruitment process of IBTs. International business travel can be an attractive part of a job for some candidates, but undesirable for others. Moreover, having the right technical skills does not equal to performing well in an international environment. Therefore, using personality assessments and tests aiming to screen the candidates´ cultural awareness is essential to ensure strong performance. These practices will allow the organization to attract the most suitable candidates and eliminate the threat of having to repeat the expensive recruitment process over and over again.

Training and development

IBTs often lack appropriate training and development opportunities. One reason is the nature of their job, which leaves little room for planned preparation or training. On-the-job training is a good way to overcome this issue. It could be done in the form of mentoring, where the mentee can accompany the mentor – for instance, a senior employee – on his/her trip to acquire new skills. Furthermore, as IBTs need to adjust to different cultures continuously and promptly, cultural awareness training should be incorporated into their work routine.

Contingent pay and reward

IBTs’ compensation can be a tricky question for the organisation as their working hours are very different from the 9 to 5 office hours. They usually work while in transit and also in the evenings at their hotel room. Consequently, companies shouldn’t just offer base salary that incorporates the expected amount of travel or pay overtime. They should offer a detailed compensation package to help IBTs understand how they are rewarded for their extra effort. Furthermore, companies should aim to govern the employment relationships of IBTs with a contract that sets out the clear terms and conditions of the employment. It is important to clarify the obligations and rewards to foster the IBTs’ commitment to achieve the businesses’ goals. However, monetary compensation is not the only option. IBT lifestyle can take a toll on one´s personal life. Allowing some reasonable time off after a longer period away could be a good alternative to paying overtime. It can also prevent burnout and reduce work-related stress. Furthermore, intrinsic incentives can be an effective way to increase commitment and create a work environment where people feel inspired to put their best effort forward.

Performance management

In small and medium-sized organisations performance management can be considered unnecessary since the size of the company allows closer working relationships, where feedback can be given on a daily basis. However, a formal performance appraisal system that is specifically developed to evaluate IBTs can help to shape the attributes needed for them to successfully perform their job. It can also help to understand the costs and benefits of the IBT assignments and reinforce the organisation´s goals.

Organisational support

Travel management is one of the most important and essential ways an organisation can offer support to IBTs. Taking care of travel logistics frees up time that the employees can then spend on the job. Using an external company could be one (cost-effective) solution to take care of the organisation´s travel management needs. In connection to the travel itself, companies should consider allowing an upgrade to business class, especially in the case of long-distance flights, to enable IBTs to be ready to work right after getting off the plane. Providing decent accommodation where IBTs can enjoy a good night sleep is also important to facilitate high performance.

IBTs could also benefit from support with their workload and maintaining a healthy work-life balance. It is recommended to set up a deputy system when possible, to help IBTs with their daily tasks while they are away. State-of-the-art equipment should be provided to enable IBTs to complete work on the road and keep contact with their home office and their family during the business trips. Furthermore, companies should offer flexible working hours, family-friendly practices and in general pay attention to their employees´ work well-being to help IBTs deal with the potentially stressful traveling lifestyle.

SMEs can use these five recommendations as a guide and choose what to implement based on individual needs. It can provide start-ups with some useful ideas to think about their HRM practices regarding IBTs as well as help more established organisations reconsider their existing practices, and potentially make them more effective.


Szabolcs, A. Z. (2019). Managing Flexpatriate Assignments in Small and Medium-Sized Enterprises. Master thesis, University of Southern Denmark.

Picture of Boeing 747 by Rene Ehrhardt , and keyboard by, via Flickr.

Willing to go the extra mile: Understanding work engagement among expats

In recent years, many companies have been focusing on work engagement as a more positive way of working with employees towards business success. Work engagement has proven to be very valuable for organisations, but it has hardly been investigated in an international setting[i]. With a new study I’m conducting together with Mette Strange Noesgaard of Ålborg University, we would like to learn more about how expats experience work engagement while living abroad.

What is work engagement?
Work engagement is defined as “a positive, fulfilling, work-related state of mind that is characterized by vigor, dedication, and absorption”[ii]. In other words, engaged employees tend to exhibit high level of energy, being completely immersed in their work and show high level dedication to their work they perceive as meaningful. Engaged employees have been associated with important organizational level outcomes. Among others, work engagement is often reflected in lower turnover intentions[iii], better business-unit performance[iv], organizational citizenship behavior[v] and higher levels of profit[vi].

Why this focus on work engagement of expatriates?
Expats are ‘expensive people in crucial positions’[vii]. They are often at strategically important positions, and there are high direct and indirect costs associated with their assignments. A multinational depends in a high degree on expats’ willingness to invest themselves in their work, be active and perform their best on their own initiative due to the distance between headquarters and the location where the expat is posted. Expats need to be engaged to be successful, and, thereby, contribute to the success of the organization.

Would you like to participate?
We are currently looking for expats who would like to participate in an interview via e-mail about work engagement while working abroad. We are looking for expats who are sent abroad by an organization on a temporary assignment. We are particularly looking for Danish, Swedish, Norwegian, Finnish, Icelandic and Dutch expatriates, who can be based anywhere in the world.

The interview will take place through an e-mail correspondence in the space of about a month. Each week you will receive an e-mail with 3 open ended questions to which you reply when is convenient to you, and then we will continue with the next round. There are three rounds in total.

We would really appreciate your participation. Your answers will be confidential, and we will, of course, inform you about the results of this study (through this blog and through e-mail). You can contact us at msvb[at]

Picture of the walking man by David Reid and of the pavement by Ann Lusch, via Flickr.



[i] Lauring, J., & Selmer, J. (2015). Job engagement and work outcomes in a cognitively demanding context: The case of expatriate academics. Personnel Review, 44(4), 629-647

[ii] Schaufeli, W. B., Salanova, M., González-Romá, V., & Bakker, A. B. (2002). The measurement of engagement and burnout: A two sample confirmatory factor analytic approach. Journal of Happiness Studies, 3(1), p. 74

[iii] Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job burnout. Annual Review of Psychology, 52(1), 397-422. doi:10.1146/annurev.psych.52.1.397

[iv] Harter, J. K., Schmidt, F. L., & Hayes, T. L. (2002). Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. Journal of Applied Psychology, 87(2), 268-279.

[v] Rich, B. L., Lepine, J. A., & Crawford, E. R. (2010). Job engagement: Antecedents and effects on job performance. Academy of Management Journal, 53(3), 617-635.

[vi] Xanthopoulou, D., Bakker, A. B., Demerouti, E., & Schaufeli, W. B. (2009). Work engagement and financial returns: A diary study on the role of job and personal resources. Journal of Occupational & Organizational Psychology, 82(1), 183-200

[vii] Brewster, C., Bonache, J., Cerdin, J.-L., & Suutari, V. (2014). Exploring expatriate outcomes. The International Journal of Human Resource Management, 25(14), p. 1921. doi:10.1080/09585192.2013.870284

The performance management revolution in Denmark

In 2016 Harvard Business Review published an article entitled The Performance Management Revolution that showed how more and more companies are moving away from the traditional annual review towards a system which favours giving people instant feedback. Companies in Denmark are also rethinking their performance management – as the NOCA meeting on the 28th of November showed, where Nets talked us through how they have been changing their performance management system in the past two years.

Informal check-ins between manager and employee
The core of the new performance management system at Nets are the regular check-ins between managers and employees. A check-in is a forward-focused dialogue where the employee sits in the driver’s seat. The focus is on helping the employee perform as well as further develop. These check-ins are facilitated by several one-page guides for both the leader and the employee about how to set priorities, give feedback, and talk about development. A key difference with the former process is that it is no longer dictated top-down; instead, it is the employee who takes the initiative.

How to ‘formalize the informal process’
Since the check-ins are key to this new approach it is essential that the employees have a high-quality dialogue with their manager. Managers need to be able to ask the right questions and employees need to be able to drive the process. So, Nets trained both parties – in some cases together. Other factors that contributed to the success of the new approach is that Nets first did a pilot study in one part of the organisation. This also helped them convince top management of the value of this new approach. When the new approach was then rolled out in the organisation, HR focused on communicating the new approach – something you can never do enough of. Finally, Nets recommends learning from others (e.g. Adobe) and see what would work for your own organisation – after all, context is important!

Going abroad to play: Motivations, challenges, and support of sports expatriates

With the world becoming more and more interconnected, many professional athletes also spend a part of their career abroad. As they move abroad, they encounter many of the challenges that business expatriates face, as well as some that are unique to the sport industry. A paper written by myself and Susan Salzbrenner from Implement Consulting Group has just been published by Thunderbird International Business Review [1]. In this blog post I give a short summary of this article, which is based on data collected by Susan in her work for Fit Across Cultures.

Why a focus on sports expatriates?
Professional athletes who move abroad are a vulnerable group; they are young, under high performance pressure from the day they arrive in the host country, and face a career with a short life-span, that can end from one day to the next. This emphasizes the importance of supporting this group of self-initiated expatriates. Better support of sports expatriates would not only benefit the professional athletes themselves, but also their clubs who are facing increasing competition for the best talent.

Why do sports expatriates move abroad?
The main motivations to move abroad were an interest to experience life abroad, followed by the search for new challenges. Financial motives are not the most important motives to move abroad; the emphasis instead is with personal and career development.

“And the best way to [prepare for a professional league] was to go overseas. But on top of it, not only was it a good way to propel my basketball career, but it also gives me a chance to travel”. Marissa K.

What challenges do sports expatriates experience?
The most commonly mentioned challenges were the different coaching style and communication, both within the team and outside work. This includes language, which can complicate things if you have to attend practice in a language you do not speak.

“A lot of it was just trying to get by, and figure it out on my own, which is not an ideal way to do it. But I definitely got the hang of it, after a few weeks.” Ryan

How were sports expatriates supported?
Support was mainly informal; the most common sources of support were colleagues, club management, and coaches. Very few were supported by external professional providers such as a relocation agency or an agent. When asked about the areas they felt they needed the most help, the athletes would like to be better integrated. Almost half of respondents wished to receive more help with translation and language skills and learn more about cultural differences. In light of the challenges that sports expatriates face both with regard to playing and living abroad, it could be worthwhile for clubs to offer more support to their expatriates, especially since they would like their athletes to perform at their highest level the day after arrival.

“I hate the first couple of weeks. Everyone already knows everyone, and you’re usually just thrown in.” Marisa F.

Picture of the basketball hoop by Eddie Welker and of the volleyball player by Farmington Strength, via Flickr.

[1] This paper (Van Bakel, M. & Salzbrenner, S. (in press). Going abroad to play: Motivations, challenges, and support of sports expatriates. Thunderbird International Business Review) is included in a special issue on “Opportunities and Challenges in International HRM” which came out of the third Global Conference on International Human Resource Management in New York in 2017.